SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pink Cloud Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pinkcloud.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came very quickly, very soft and cute 40 cm. Of course not, but i like him so much that i put him 5 stars, if even the head of an adult fits on him. In fact, it has a length of 34 cm. I measured it from bulging priests to nose. Lightning is not noticeable at all, you can add padding. I advise!!!
Very pretty stuffed animals, the quality is very satisfactory. I recommend this article.
Very good dog, soft fabric and in general looks very presentable, it has a zipper, so if the fabric is dirty, you can pull out the stuffing and wash. Badly stuffed paws, gno personally it seems to me that this toy is even nicer. In general, i advise, dotavka is very fast.
Very cute, soft, pleasant to the touch, you can add stuffing, if it is not enough, as there is a lock on the side.
She's so cute! Thank you very much! Sach vow Sach doge
it's so cut and really soft. I like the addition of the butt hole it's really funny.
He is super cute and super soft
Arrived very much in advance! Perfectly complies with description: huge and soft!
It came very quickly ( about 16 days ). Its super soft and squishy. I love it .
Very large, and very soft stuffed animal. It came with a small hole in it, but nothing basic sewing knowledge can’t fix. Shipped in a fair amount of time, 5 stars overall!
It's super soft and soft. I loved it, it makes you want to hug it all the time! Plus it's super adorable!
Although the delivery was long (in connection with the holidays), but everything came intact. Thank you for the toy, very soft, pleasant to the touch, still like the fact that the filler can be reached and washed quietly the toy. Thank you for your work❤️
adorable, daughter loved it. arrived much faster than expected! thank you
Mascot is just cudowna, future neatly secured. Looks very originally. Is enough big, very delicate feel, super comfortable and soft. I am very glad recommend
It is indeed a very soft stuffed shiba inu plush! Very squishy, huggable, and cute! Arrived within the allotted/expected time frame, but in the latter half (though it is around the holidays, so I understand). Overall, I received both great service and a great product!
The goods are good, went for a long time! Everything is fine, very soft dog, i recommend everyone .. i already ordered such a .. even lightning is that it would be even more stuffed :))) respect!!!...))
The product is very much like the image however it's a bit smaller than expected, it's around 30-35 cm in size
I was worried about the quality but it looks exactly like how it is in the photo and is very very soft!
Very nice. Fully corresponds to the description. Wiggle better than pictures. i advise you to buy!