SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product. /p>
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-7 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-10 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 60 days not including 2-7 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pink Cloud Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft and beautiful to all advise.
Bigger than expected, really soft and squishy
Exact same as the picture
A little less than expected, for such a price, but the material is good, made qualitatively, it took about 30 days
Super cute and soft! My sister loves it! Perfect gift for them :) highly recommend this store and product!! I just love it
I got a pair of these, one as a gift and one for myself. Both of them were the 60cm version and while they’re smaller than I originally expected they’re still great for the price! Great quality, and fast shipping. Would highly recommend!
So cute! Really soft, theres a zipper in the side. It's the perfect pillow size. Great quality
Item arrived in good condition although it is slightly lumpy but hopefully it’ll smooth out
Sweet and very cute! Exactly as in the picture
I have the blue. It is very soft and fine.
Quality Super everything is fine
AMAZING! Super squishy and soft.
Came fast))) Very soft and large
A supreme chonk. Smells a bit weird, but I expect it will fade after airing for a while. He also has a zip on the side for adding more filling if he needs more chonk. He is a very good boy.
So cuteee! This was my second order and I’m very very happy with my purchase. It is soft and fluffy, perfect to snuggle with or to sleep on <3.
Came well packaged and really quickly too. Looks just like the photos, incredibly soft and squishy. Already tempted to buy another one lol
It’s super cute! Bought it for my cousin’s birthday gift and it came one week earlier than I expected! It’s super soft and squishy, similar to a squishmallow. The only downside that it smelled a little weird, but I’m sure it’ll go away after a while.
I love it! It’s perfect!!! So soft and squishy <3. Not only that, theres a small unnoticeable zipper at the side so that you can add more fluff if needed! (Not that it is needed, it’s super squishy)
OMG It is exactly what I expected. Super soft and just as big as Imagined. This is totally worth every cent. Will buy more!!!!! =^.^=
This charm came very quickly, fully corresponds to the description. The touch is very soft, so that it can not be torn off! ~~ nice color, there is no annoying smell. The creature has a solid spout and a zipper on the side, which makes me very happy, t. K. You can add padding, if that ..}}} and it is really huge, a little longer than my forearm ~ in general, i'm completely delighted!
Very pleasant to the touch
Incredibly soft and squishy! Feels like a giant marshmallow! Did take a while to get here but it was understandable as it’s come from China to the US. (Also a Great Dane for size in pictures)
Thanks, I received the item on time , the plush is very soft and very good condition.