SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product. /p>
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-7 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-10 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 60 days not including 2-7 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pink Cloud Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect of very good quality and my enchanted woman
Perfect, exatcly what I thought it was
The box arrived in a very good condition, the store packed it very well. Recommended.
love it !!
Arrived pretty fast. The box was a little damaged but the product quality is great. It looks awesome!
I am very happy to pack came to Me very fast because CA 2/3 weeks. Very well packed product. Recommend this store
This made my child very happy it was a great birthday gift.
Made Ok, looks good, only went for almost two months
Simply Perfect!!! Super fast Delivery, items same as photos, super attentive. THE order come beautifully packaged! All 5 stars. Without Words. Recommend to everyone The best selling
Very cool, good gift for a newborn.
The bouquet is very beautiful, my girlfriend will be happy with her birthday gift. On the other hand if I could note the delivery man I will give him 0, when I opened the package the carton was all broken and tear everything, forced to tape it everywhere for him to hold ..
Awesome product, Awesome store, Fast shipping, Highly recommend ⭐️⭐️⭐️⭐️⭐️
Only small problem package a can damaged and the box...
cute
Received on time, in very good condition, my wife is super happy!
Très Jolie produit
Came very quickly 09.12.19 ordered 24.12.19 arrived in Kazan Box whole Looks super Thank you!
Perfect packaging, with lots of delicacy great quality of the bouquet. I'm very happy, excellent
Item arrived very well packaged.
Really very beautiful I recommend
Perfect, very pretty "bouquet" (even if the big knot and the plastic of the roses are very fragile...).
Good product, very nice although the box was slightly wrinkled even though it was very well protected. Highly recommended
Beautiful!
Perfect recommended 10 stars
The product is what I expected. The quality is really good and the item arrived faster than expected.