SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product. /p>
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-7 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-10 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 60 days not including 2-7 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pink Cloud Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly tracked, all as in the photo
The cover is very high quality. Dense silicone, headphones sit like poured. Very convenient to open and close. Fast delivery 20 days.
I'm in love with this case!
Absolutely adorable!!! Boyfriend loved it. Came quickly and exactly as described. No flaws, very happy! Fits perfectly on air pods
Very cute, exactly like description. Came packed very well also.
The cover came for 3-4 weeks, approached the headphones, autumn is cute, packed was good
Come quickly. The condition is excellent, and most importantly, that there is no smell.
The parcel for two weeks before odessa was delivered. Very cool cover, cute, quality is good. I recommend
looks just like the pictures! adorable
The order arrived less than a month before the moscow region. Quality at height, everything came as poured. There are buttons for both the second version and the convex button for the first version. Also in the kit is something like a keychain. Very satisfied!
Delivery to moscow 16 days!!! The cover is excellent. I recommend.
Fit perfect! Fast shipping!
The cover is super, i advise for children, although i ordered it for myself, came for 2 weeks, i recommend the store
Product perfectly fit for any type of TWS or AirPods case.
it came jn about 3 weeks and its very detailed would recommend
Shipped to Hawaii (USA) in 18 days. Looks great. Happy with product. Would recommend.
The holster came fast and it's perfect. I'm very happy with the purchase :)
Quality is wonderful, came on time, silicone is very pleasant
Ordered for i 12, came quickly, came a notification when the order came to the post office
love it!!