SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product. /p>
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-7 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-10 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 60 days not including 2-7 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pink Cloud Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool. I bought a girlfriend as a gift, I liked it. It was exactly a month.
The goods came in a very dense box with air, the state of fire. Even roses smell! Very satisfied with the order, producer and I recommend it!!
Well received, 2 nd order and once more perfect enplus it feels super good
I liked the toy very much, it was well packed, it went a little more than a month, the box is whole without scratches. Thank you for the beauty!
I arrive before the date and it's exactly like in the photo. Super well packed.
Before the Arkhangelsk region the parcel was a month. The goods were tracked. Every move of the parcel was sent to my post office. The store is happy, I recommend.
It came quickly) well packed, all whole) store recommend))
Very fast shipping, only 20 days. The package is well packed, the goods correspond to the description!
I ordered as a gift, I liked it very much, very good material soft, cool toys
A little less than expected. With the store did not communicate. Delivery three weeks to Moscow.
The parcel came to Bryansk in 26 days. Everything is super.
Came a gift extremely on time, very small and cute stitch, the box can be used, and the roses... Mm, if it's soap, he still needs to wash his hands, very strange and odorless from the word at all.
Delivery 3 weeks to sarat. obl. all super! Thank you!))
Two weeks have passed from the moment of payment to receipt in minsk. Got insanely fast, everything corresponds to the description. Packed perfectly, nothing damaged. I did not communicate with the store. Shop 100% recommend.
it's packaged so secure and safe! I'm so happy with the purchase and I hope my boyfriend will like it too :)
Great product, delivery fast, but unfortunately the box came somewhat dented because of transportation.
The product is small, but very cute. Came about a month, the packaging is very dense
Excellent, cute, small, my daughter is happy, the store sent quickly, delivery a little more than a month to moscow.
The gift is very cool!!! The truth is 2 times less than i thought. Stich is just the sweetest!!! Delivery about a month. Packed for 5 of 5, neat, beautiful and reliable. I recommend to order!
All as in the picture. Glue this time on the box was less. Recommend: 3
Absolutely nothing to say about packaging and product protection. I am amazingly surprised! I already give⭐⭐⭐⭐⭐Even if the box is empty. The plush has no suspicious or unpleasant smell Moreover, the flowers are fragrant. This little box is very classy. I am fully satisfied with my purchase and I recommend this product at 200% A huge thank you to the store
I love and the flowers smell really good
Too cute my baby loved it
Cute soft toy and packaging, slicznie looks, one minus it gently wgniecione box. Following for this all comply with the description and picture. Recommend buying!
What about.. Beautiful!!! I did not expect to receive at this price a product so well made and nice! My girlfriend the adorerà safe