SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
We ship packages from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
DUE TO COVID-19 SHIPPING TIME MAYBE EXTENDED
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 5-10 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 90 days not including 2-10 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pink Cloud Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pinkcloud.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works great, i love very recommended 100% works
Wauw this is an outstanding store!! My item was delivered 10days ahead of schedule , in perfect condition. I have not tried it yet but i will try it later today! So happy with it, thanks store!
While working as well as the description
Arrived in 7 days. Blazing Fast is beautiful. Thank You
Arrived in less than 3 months, will see if it will work more loved the product-Rio De Janeiro
Perfect I use it on all my brushes! Except the big ones but the little tedious ones it’s perfect for please buy!
Very fast shipping. Product as described. Didn't use yet. Thanks a lot to the store.
I am so excited to own one of these, it is so easy to clean my makeup brush. If you hate cleaning your makeup brushes manually you should definitely need to get one of these
It was accurate but only work for 2 minutes and then broke down
I am delighted with this product a Marvel Thank you store :)
amazing! now it's easier to clean my brushes I'll be doing it a lot more, takes less than 30 seconds for stunning results
tried it our yesterday and i am very happy! it works perfectly
Outstanding! I cannot believe how quickly this item arrived! I bought this as a sample for my store I wanted to see how quickly my item would arrive before I sold this item and I am impressed. It arrived in less than two weeks and in great condition.. I will be ordering again. Thank you!
The box was a little squished but not a big deal nothing was broken. I received mines fast in Houston Texas. It does the job. Doesn’t come with batteries they require 2 triple A batteries. It actually does fit all of my brush sizes
This item should’ve been wrapped in bubble wrap and put in a box not an envelope that could’ve damaged product
Very interesting device. It came quickly. Literally Less than 2 weeks. The track is tracked. the box is all crumpled in trash (as a gift you will not take). The kit itself is made well. The only bulb made of quite thin plastic. Battery power is normal. The very washing of the brushes of the event is fun and easy. Nozzles allow you to wash any brushes, any size. Really done competently. When washing brushes features: the more brush and the deeper it is in the flask, the slower it turns. But it's not scary, still well washed. If you do not wash enough, then the device can be used for drying. Dries due to rotation very well. And i also found a non-standard use of this device. If you insert a whisk for whipping eggs, you get a cool mixer for mixing and whipping non-flesh liquids. Someone else wrote that do not wash brushes with tonalnik and cream products. I'm doing great. Used regular liquid soap. In general, i recommend.
fast shipping! just as described!
Came fast and packaged well. Haven't used yet but looks easy enough. Will update review after use.
Quick shopping. 10 second clean. Perfect! Recommend.