SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
We ship packages from our warehouse in China by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
DUE TO COVID-19 SHIPPING TIME MAYBE EXTENDED
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 5-10 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 90 days not including 2-10 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pink Cloud Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pinkcloud.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping month. Box came creased but humidifier intact. Comes with same USB cable without plug into the socket. Recommend.
Product delivered as the picture and the product works great!
Good but small. Box pts wrinkled, but the device works well
Fast shipping. Packing is wrinkled, but everything is whole. Plastic is fragile, you need to be careful. I am happy with the purchase, i will buy more. Thanks to the store.
Everything works, satisfied, only very small with size as phone
A good humidifier, but there are also shortcomings: it is not assembled tightly, the rod over which the water rises to the source of ultrasound and at the same time the evaporator, it is hard to put on its place from the first time because of the constructive features. Touch control works clearly.
Arrived sdecom quite quickly, the humidifier is of course pocket, god forbid if the gram 50 per hour evaporates, not enough even for the usual room. The backlight looks beautiful, in general for its price is satisfied
Good product, i'm fast. Just don't yawn too much steam
The goods came quickly courier brought to the house. Everything works dimit and blinks. Thank you store
The order came in time, everything works. i recommend the store.
It came fast and they work very well
Not used yet because I am waiting for water soluble oil but product delivered quickly with instructions in French, English, German, Italian and Spanish.
Great condition, very prompt delivery - thank you!
Looks just like the product was described. Shipped out fast. One box is damaged but the diffuser is ok.
Advise buy extra refill, comes only with a.
Thanks to the post of russia, came crumpled, but surprisingly whole!!! The description corresponds.
The complexion was broken, and she could see it, and she could talk about it, giving it a comfortable siftion.
I love it, it went well i arrived on the right date, and it works perfectly. Glad you just need to know how long the filter life is.
Oil ultrasound don't work send for two and neither one works very decesionated